Late at night when the world feels quiet, we reach for our phones. A notification from a familiar person, a short message or voice note or even a simple reaction to a story brings comfort. The feeling is reassuring, personal and immediate.
Not too long ago, forgetting a mobile number meant checking the directory, visiting the operator or reaching out to a neighbour for help.
Anytime of the day when we get some free time, most of us take out our phone, and we tell ourselves to check what is happening around us.
In a world where most of our conversations take place on screens, we have lost something essential in this communication procedure: emotional tone.
